Terms of Service

These Terms and Conditions govern purchases made through tailorapaw.com (“Tailorapaw”), an online store operated by Shenzhen Taitandema Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Shenzhen Taitandema Technology Co., Ltd., subject to these Terms and the policies published on our website.

Overview

These Terms of Service govern your access to and use of tailorapaw.com and any purchases made through the website.

Tailorapaw is owned and operated by Shenzhen Taitandema Technology Co., Ltd. Throughout these Terms, “Tailorapaw,” “we,” “us,” and “our” refer to Shenzhen Taitandema Technology Co., Ltd.

By visiting our website or purchasing from us, you agree to these Terms and any policies referenced on the website. If you do not agree, please discontinue use of the website.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce viruses, malicious code, or anything that may interfere with the website’s operation or security.

Products and Information

We make reasonable efforts to display product descriptions, materials, measurements, sizing, colors, prices, and images accurately.

Actual colors and appearance may vary slightly due to screen settings, lighting, or manufacturing differences. Customers are responsible for reviewing product details and sizing information before purchasing.

We may correct errors, update information, or change product availability without prior notice.

Orders

Submitting an order does not guarantee acceptance. We may refuse or cancel an order because of payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances.

If payment has already been collected for a cancelled order, an eligible refund will be issued to the original payment method.

Prices and Payment

Product prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout.

By submitting payment information, you confirm that the information is accurate and that you are authorized to use the selected payment method.

Shipping and Delivery

Order processing and delivery times are estimates and may vary depending on product availability, destination, carrier operations, customs processing, weather, and other circumstances outside our reasonable control.

Please review our Shipping Policy for further details.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy and applicable consumer laws.

Please contact us before returning any product. Returns sent without authorization or to an incorrect address may not be accepted.

Pet Sizing and Product Use

Customers are responsible for reviewing the sizing guide and selecting the appropriate size for their pets.

Products should be used only as intended and under appropriate supervision. Discontinue use if a product causes discomfort, restricts movement, becomes damaged, or presents a potential safety risk.

Intellectual Property

All website content, including text, images, graphics, logos, product designs, and page layouts, is owned by or licensed to Tailorapaw and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission.

Third-Party Services

Our store may use or link to third-party services, including Shopify, payment processors, shipping providers, and other service providers.

We are not responsible for third-party websites, content, availability, privacy practices, or actions.

Prohibited Activities

You must not:

Place fraudulent orders or provide false information
Abuse promotions, discounts, returns, or refunds
Attempt unauthorized access to the website or related systems
Copy or commercially exploit website content without permission
Interfere with the website’s security or operation
Use the website for unlawful purposes

Disclaimer

The website and its content are provided on an “as available” basis. To the fullest extent permitted by law, we do not guarantee uninterrupted access or that all website content will always be complete or error-free.

Limitation of Liability

To the fullest extent permitted by law, Tailorapaw and Shenzhen Taitandema Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website, products, or services.

Nothing in these Terms excludes or limits any consumer rights or liability that cannot legally be excluded.

Changes to These Terms

We may update these Terms periodically by posting a revised version on this page. Changes become effective when published unless otherwise stated.

Your continued use of the website after an update constitutes acceptance of the revised Terms.

Business Information

Brand Name: Tailorapaw

Company Name: Shenzhen Taitandema Technology Co., Ltd.

Registered Address: Room 1001, No. 92, Liyuan New Village, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Email: service@tailorapaw.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For questions about these Terms of Service, contact us at: