Shipping Policy

This Shipping Policy explains how orders placed through tailorapaw.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how delivery issues are handled.

Tailorapaw is owned and operated by Shenzhen Taitandema Technology Co., Ltd.

Ordering and Receiving Your Order

To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information. An order confirmation will be sent to the email address provided during checkout.

Once your order has shipped, available tracking details will be sent by email. Your order will be delivered to the shipping address provided during checkout. Please inspect the order promptly after delivery.

Order Processing and Fulfillment

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time may be extended during peak sales periods, public holidays, periods of unusually high order volume, or when additional order verification is required.

Once an order has entered processing or shipment preparation, we may be unable to change or cancel it.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Processing and delivery times are calculated separately. For example, an order requiring 1–3 business days for processing and 5–12 business days for delivery may take approximately 6–15 business days in total.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during checkout when shipping options are available for the selected destination.

Shipping costs may vary depending on the destination, order contents, package weight, and selected shipping method.

Eligible orders totaling US$29.99 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on product availability, inventory location, and the delivery destination.

We do not represent that all orders are shipped from a local warehouse. Products included in the same order may be fulfilled from different locations and shipped separately.

The fulfillment location does not affect the customer support available for your order. Tailorapaw remains responsible for assisting with order, shipping, and delivery inquiries.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order details carefully. If you notice an error in your shipping address or order information, contact us as soon as possible at service@tailorapaw.com.

We cannot guarantee that changes can be made after processing or shipment preparation has begun.

Tracking Information

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Tracking information may take several business days to update after a shipping label has been created. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

Some carriers may provide limited tracking scans or update the tracking status only at specific stages of delivery.

If an order is shipped in multiple packages, separate tracking numbers may be provided.

Delivery Delays

Delivery may be affected by:

Carrier operations or transportation disruptions
Customs processing or inspections
Severe weather or natural events
Public holidays and peak shopping periods
Remote or restricted delivery locations
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If tracking has not been updated for an extended period or your order has not arrived within the estimated timeframe, contact us at service@tailorapaw.com and include your order number.

We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to help investigate the shipment.

Customer-Provided Delivery Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please ensure that the recipient name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number are correct.

If a package is delayed, returned, misdelivered, or requires reshipment because of incomplete or inaccurate information provided by the customer, additional shipping or reshipment charges may apply.

International Orders

Where international shipping is available, orders may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other local fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the recipient’s responsibility. Tailorapaw does not control these charges or customs-processing timeframes.

Customers are responsible for complying with the applicable import requirements in their destination country.

Split Shipments

Products included in the same order may be shipped separately due to product availability, fulfillment arrangements, or packaging requirements.

Separate packages may arrive on different dates and may have individual tracking numbers. You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless otherwise disclosed.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, contact us with your order number and tracking information.

We will review the shipment and, where appropriate, request an investigation from the carrier or fulfillment partner. Carrier investigations may require additional processing time.

Depending on the investigation result and the circumstances of the order, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our applicable policies and consumer laws.

We do not automatically transfer all shipping responsibility to the customer after a package has been handed to the carrier.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first:

Check the delivery area, mailbox, porch, or other secure locations
Ask household members, neighbors, or building reception staff
Confirm that the shipping address provided during checkout was correct
Check for any delivery notice from the carrier
Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact us at service@tailorapaw.com with your order number and tracking information.

A “delivered” tracking status does not automatically prevent us from reviewing a legitimate delivery issue. We will review the available delivery information and assist with the appropriate next steps.

Damaged, Incorrect, or Incomplete Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly.

Please include:

Your order number
Clear photographs or videos of the product
Photographs of the packaging and shipping label
A brief description of the issue

Please retain the product and its original packaging until we have completed our review or provided further instructions.

Returns and Refunds

To request a return, contact us at service@tailorapaw.com before sending any product back. We will review your request and provide the correct return instructions and return address.

Please do not send returns without approval. Returns sent to an unauthorized or incorrect address may not be received or processed.

Approved refunds will be issued to the original payment method after the eligible returned product has been received and inspected. Please review our Return & Refund Policy for complete information about return eligibility, return costs, and refund processing times.

Contact Us

For assistance with ordering, shipping, tracking, delivery, returns, refunds, damaged products, or other order-related issues, contact us at:

Email: service@tailorapaw.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

We aim to respond to customer inquiries within 1–2 business days.

Business Information

Brand Name: Tailorapaw

Company Name: Shenzhen Taitandema Technology Co., Ltd.

Registered Address: Room 1001, No. 92, Liyuan New Village, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.