Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time and may vary during peak sales periods, public holidays, periods of unusual order volume, or when additional order verification is required.

Once an order has entered processing or shipment preparation, we may be unable to change or cancel it.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

All shipping timeframes are estimates only and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed at checkout when shipping options are available for the selected destination.

Shipping costs may vary depending on the delivery destination, order contents, package weight, and selected shipping method.

Free Shipping

Eligible orders totaling US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order details carefully. If you notice an error in your shipping address or order information, contact us as soon as possible at service@tailorapaw.com.

We cannot guarantee that changes can be made after processing or shipment preparation has begun.

Tracking Information

When tracking information is available, a shipping confirmation will be sent to the email address provided at checkout.

Tracking information may take some time to update after a shipping label has been created. Certain carriers may provide limited tracking scans or update the tracking status only at specific delivery stages.

Delivery Delays

Delivery may be affected by:

  • Carrier operations or transportation disruptions

  • Customs processing or inspection

  • Weather conditions or natural events

  • Public holidays and peak shopping periods

  • Remote or restricted delivery locations

  • Incorrect or incomplete delivery information

  • Other events outside our reasonable control

We will provide available information where possible, but we cannot guarantee carrier transit times or delivery dates after an order has been transferred to the shipping carrier.

Customer-Provided Delivery Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please ensure that your recipient name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number are correct.

If a package is delayed, returned, misdelivered, or requires reshipment because of incomplete or inaccurate information provided by the customer, additional shipping or reshipment charges may apply.

International Orders

Where international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient. TailoraPaw does not control these fees and cannot predict their amount.

Customers are responsible for complying with the import requirements applicable in their destination country.

Split Shipments

Products included in the same order may be shipped separately due to product availability, fulfillment arrangements, or package requirements.

If an order is divided into multiple shipments, the packages may arrive at different times and may have separate tracking numbers. You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless otherwise disclosed.

Lost or Delayed Packages

If tracking shows an unusual delay or your package cannot be located, please contact us with your order number so we can review the available shipping information.

The resolution of lost or delayed shipments depends on the circumstances of the order and the procedures of the applicable shipping carrier. Carrier investigations may require additional processing time.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check the delivery area, mailbox, porch, or other secure locations

  • Ask household members, neighbors, or building reception staff

  • Confirm that the shipping address provided at checkout was correct

  • Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact us at service@tailorapaw.com with your order number and tracking information.

Damaged, Incorrect, or Incomplete Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

Include your order number and clear photographs or videos showing the item, packaging, and shipping label. This information will help our customer support team review the issue and provide the appropriate next steps.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Legal Entity: Sichuan Meiyin Xingzhong Technology Co., Ltd.
Registered Address: No. 7, No. 86 Wandong Road, Wan’an Subdistrict, Tianfu New Area, Chengdu, Sichuan Pilot Free Trade Zone, China
Email: service@tailorapaw.com

When contacting us about an existing order, please include your order number and the email address used at checkout.

We aim to respond to customer inquiries within 1–2 business days.