Frequently Asked Questions

How do I choose the right size for my pet?

Please refer to the size guide provided on each product page and measure your pet carefully before ordering. We recommend measuring the neck, chest, and back length, then selecting the size that best matches those measurements. If your pet is between sizes, choosing the larger size may provide a more comfortable fit.

How do I place an order?

Select the product you wish to purchase, choose the appropriate size, color, and any other available options, then add the item to your cart and follow the checkout instructions.

After your order has been successfully placed, a confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist you before fulfillment begins. However, changes or cancellations cannot be guaranteed once the order has entered processing, fulfillment, shipment preparation, or dispatch.

How can I track my order?

Once tracking information becomes available, it will be sent to the email address used during checkout.

Please allow some time for tracking activity to appear after the shipping label has been created, as carrier updates may not be displayed immediately.

When will my order arrive?

Delivery estimates may vary depending on the destination, product availability, carrier operations, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control.

For more information about order processing and estimated delivery times, please review our Shipping Policy.

What should I do if the clothing does not fit my pet?

Please review our Return Policy and contact us before returning the item. Products must meet the applicable return conditions, including requirements relating to their condition, packaging, and return period.

For hygiene reasons, items that have been worn for an extended period, washed, damaged, stained, or altered may not be eligible for return.

How should I care for my pet’s clothing?

Care instructions may vary by product and material. Please review the care information provided on the product page or garment label before washing.

Unless otherwise stated, we recommend gentle washing with mild detergent and air-drying the item away from direct heat. Avoid bleach and harsh cleaning products.

What should I do if my order is damaged, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly.

Include your order number and clear photographs of the product, packaging, and shipping label where applicable. We will review the information and advise you of the appropriate next steps.

What is your return process?

Before returning an item, please review our Return Policy and contact us for return authorization and instructions.

Items returned without prior authorization or without following the provided instructions may not be accepted.

Which payment methods do you accept?

The payment methods currently available will be displayed at checkout. Available options may vary depending on your location, currency, device, and the payment services available at the time of purchase.

How can I contact Tailorapaw?

If you have any additional questions about sizing, products, orders, shipping, or returns, please contact us at service@tailorapaw.com. We will be happy to assist you.