Return & Refund Policy

This Return & Refund Policy explains how to purchase and receive products, when products may be returned, how to request a return, where approved returns should be sent, who pays return shipping costs, and when refunds are issued.

Tailorapaw is owned and operated by Shenzhen Taitandema Technology Co., Ltd.

Ordering and Receiving Your Order

To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information. An order confirmation will be sent to the email address provided during checkout.

Once your order has shipped, available tracking information will be sent by email. Your order will be delivered to the shipping address provided during checkout. Please inspect the product promptly after delivery and contact us if it is damaged, missing, or incorrect.

180-Day Return Window

Eligible products may be returned within 180 calendar days after confirmed delivery.

You must contact us within the 180-day return period to begin a return. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a preference-based return, the product must be:

Unused, unworn, unwashed, and unaltered
In its original condition and packaging
Free from pet hair, stains, odors, or damage
Returned with all tags, accessories, and documentation
Accompanied by valid proof of purchase

Pet clothing may be tried on briefly for sizing, provided it remains clean, undamaged, and otherwise eligible for return.

Non-Returnable Items

The following items are generally not eligible for return:

Used, worn, washed, altered, or customer-damaged products
Products containing pet hair, stains, or odors
Customized or personalized products
Gift cards
Products clearly marked as final sale or non-returnable before purchase
Opened hygiene-sensitive products
Products missing tags, parts, accessories, or original packaging

This does not affect any consumer rights provided by applicable law.

How to Request a Return

To request a return, contact us at service@tailorapaw.com and provide:

Your order number
The product you wish to return
The reason for the return
Photos or videos where relevant

If your return request is approved, our customer-service team will provide the correct return address and return instructions.

Please do not send a product back before receiving approval.

Return Address

Do not send returns to our registered business address.

The return warehouse address may vary depending on the product, fulfillment location, and customer destination. After approving your request, we will provide the appropriate return address and instructions.

Products sent to an unauthorized or incorrect address may not be received or processed.

Return Shipping Costs

For change-of-mind returns, sizing issues, incorrect selections, or other preference-based returns, the customer is responsible for return shipping costs.

If we confirm that a product arrived damaged, defective, incomplete, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos of the product
Photos of the packaging and shipping label

Keep the product and its original packaging until we have completed our review or provided further instructions.

Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, or approved return at no additional cost to you.

Refunds and Processing Time

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

After the refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Where permitted by law, a refund may be reduced if the returned product has missing parts, damage, signs of use, alteration, or reduced value caused by handling beyond what is reasonably necessary to inspect or try on the product.

Exchanges

Exchanges are subject to product availability.

In some cases, you may need to return the eligible product and place a new order. For sizing-related exchanges, contact us before returning the original product.

If the product arrived damaged, defective, incomplete, or incorrect, contact us before placing another order so we can provide the appropriate resolution.

Order Cancellations

We will make reasonable efforts to process your request, but cancellation cannot be guaranteed once processing, packing, fulfillment, or shipping preparation has begun.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

Contact Us

For assistance with ordering, delivery, returns, refunds, exchanges, damaged products, or cancellations, contact us at:

Email: service@tailorapaw.com

Please include your order number and the email address used during checkout.

We aim to respond to customer inquiries within 1–2 business days.

Business Information

Brand Name: Tailorapaw

Company Name: Shenzhen Taitandema Technology Co., Ltd.

Registered Address: Room 1001, No. 92, Liyuan New Village, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.