Return Policy
Return Window
Customers may request a return within 30 days after confirmed delivery of the order. Before returning any item, please contact us so that we can review your request, confirm eligibility, and provide the appropriate return instructions.
Returns sent without prior authorization or without following the provided instructions may not be accepted.
Return Eligibility
Unless an item was received damaged, defective, incorrect, or is otherwise eligible for return under applicable law, returned merchandise must be unworn, unwashed, unaltered, and in its original condition.
Pet clothing may be gently tried on indoors for sizing purposes but must remain clean and free from pet hair, odors, stains, scratches, bite marks, or other signs of use.
All original tags, accessories, packaging, and included materials must be returned with the item. Proof of purchase is required for all return requests.
Non-Returnable Items
Certain products may be excluded from return for health, hygiene, personalization, safety, or product-integrity reasons.
Non-returnable items may include:
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Personalized or customized products
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Items marked as final sale
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Gift cards
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Products with removed tags
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Items that have been worn, washed, altered, damaged, stained, or exposed to strong odors
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Hygiene-sensitive products that have been opened or used
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Products containing pet hair or showing signs of extended contact with an animal
Any applicable exclusions will be stated on the product page or communicated before a return request is approved. These exclusions do not affect any rights available to you under applicable law.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible.
Include your order number and clear photographs of the product, packaging, and shipping label. We will review the submitted information and, where the claim is validated, provide an appropriate remedy in accordance with applicable law and our store policies.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including returns resulting from a change of mind, an incorrect size or color selection, or other reasons not caused by an error on our part.
If Tailorapaw confirms that an item was damaged, defective, or sent incorrectly, we will provide the appropriate resolution and return instructions.
Original shipping charges are non-refundable unless required by applicable law or expressly stated otherwise. We recommend using a trackable shipping service, as we cannot guarantee receipt of a returned item sent without tracking.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider, card issuer, or financial institution.
Where permitted by law, deductions may be made for missing items, damage, alteration, excessive handling, or loss in value resulting from use beyond what is reasonably necessary to inspect or try on the product.
Exchanges
Exchanges are subject to product availability and current inventory levels.
If you need a different size or color, please contact us before returning the original item. In some cases, the fastest option may be to return the eligible item and place a new order after the return request has been approved.
Order Cancellations
Cancellation requests must be submitted as soon as possible after an order is placed.
We cannot guarantee that an order can be changed or canceled once processing, fulfillment, shipment preparation, or dispatch has begun.
Contact Us
If you have any questions about returns, exchanges, cancellations, or refunds, please contact us at service@tailorapaw.com.